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Something happened to you online? Breathe. We will tell you exactly what to do.

No jargon, no diplomas, no scare tactics. Just clear steps for the moments when the digital world catches you off guard — with sources you can verify.

or start with: I clicked a link hacked account I paid and the parcel never came someone on the phone wants money or codes an AI app asks for access

What is happening to you right now?

Pick what is happening. Every guide starts with the first steps, in order.

Shopping & money

I paid online and the product isn't coming or the seller has disappeared I got scammed buying something online. What do I do? See what to do

I put money into an investment/crypto and something's wrong An "investment" or crypto — and something's wrong. What do I do? See what to do

Someone sent me a link so I can "receive" money on OLX I got a link "to receive my money" on OLX. What do I do? See what to do

I'm booking a stay (Booking/Airbnb) or renting a flat and something feels wrong I'm booking a stay or renting a flat and it looks like a scam. What do I do? See what to do

I paid for a second-hand ticket and I'm not sure it's real I bought a concert or festival ticket and it looks fake. What do I do? See what to do

I want to buy a car (especially an import) and I'm asked for a deposit I'm buying a second-hand car and I'm asked for a deposit. What do I do? See what to do

Accounts & devices

I can no longer log in to an account, or someone has taken it over also for teams My account was hacked or locked. What do I do? See what to do

My computer is acting strangely or a message demands money to unlock my files also for teams My computer seems infected or my files are locked. What do I do? See what to do

I can't find my phone or it was stolen I lost my phone or it was stolen. What do I do? See what to do

Messages & calls

I received a suspicious message or clicked on a link also for teams I clicked on a fake link or text message. What do I do? See what to do

I got a call from someone urgently demanding money or personal details I got a call from "the bank / the police / a relative in danger". What do I do? See what to do

People & manipulation

Someone dear to me lost money to a scam and I don't know how to help Someone close to me got scammed. How do I help? See what to do

I received something that seems fake or made with AI I can't tell if it's real or made with AI. What do I do? See what to do

Someone is threatening to publish intimate photos/videos of me I'm being blackmailed with intimate photos or videos. What do I do? See what to do

I received a job offer / "paid tasks" offer that's too good also for teams A job offer or "paid tasks" — looks like a scam? What do I do? See what to do

AI & assistants

An AI app is asking for access to my email, files or accounts also for teams An AI app is asking for access to my accounts or documents. What do I check? See what to do

I want to link my AI assistant to my email, files or calendar also for teams I want to connect my AI assistant to other apps. What do I check first? See what to do

The AI assistant wants to send, buy or delete something for me also for teams The AI assistant wants to do something for me — send, buy, delete. Do I let it? See what to do

I pasted personal or work data into an AI chat also for teams I put sensitive data into an AI chat. What do I do now? See what to do

Before it happens

Want to avoid it in the first place?

Proactive guides: what to check before you pay, the warning signs, and the simple rules that keep you safe.

See the guides →

Why we exist

We do not offer diplomas. We offer clarity.

There is a lot of talk about digitalisation, security and "digital skills", but far too rarely does anyone explain to an ordinary person, in plain words, what to do when they actually have a problem. That is the gap we cover: between the talk and a practical, public, accessible path.

See what we offer — and what we do not →