Public guide · for Romania
Something happened to you online? Breathe. We will tell you exactly what to do.
No jargon, no diplomas, no scare tactics. Just clear steps for the moments when the digital world catches you off guard — with sources you can verify.
Pick your situation ↓ New here, or part of a team? Start here →What is happening to you right now?
Pick what is happening. Every guide starts with the first steps, in order.
I received a suspicious message or clicked on a link I clicked on a fake link or text message. What do I do? See what to do I can no longer log in to an account, or someone has taken it over My account was hacked or locked. What do I do? See what to do I paid online and the product isn't coming or the seller has disappeared I got scammed buying something online. What do I do? See what to do I got a call from someone urgently demanding money or personal details I got a call from "the bank / the police / a relative in danger". What do I do? See what to do Someone dear to me lost money to a scam and I don't know how to help Someone close to me got scammed. How do I help? See what to do I put money into an investment/crypto and something's wrong An "investment" or crypto — and something's wrong. What do I do? See what to do I received something that seems fake or made with AI I can't tell if it's real or made with AI. What do I do? See what to do Someone sent me a link so I can "receive" money on OLX I got a link "to receive my money" on OLX. What do I do? See what to do Someone is threatening to publish intimate photos/videos of me I'm being blackmailed with intimate photos or videos. What do I do? See what to do I received a job offer / "paid tasks" offer that's too good A job offer or "paid tasks" — looks like a scam? What do I do? See what to do I'm booking a stay (Booking/Airbnb) or renting a flat and something feels wrong I'm booking a stay or renting a flat and it looks like a scam. What do I do? See what to do I paid for a second-hand ticket and I'm not sure it's real I bought a concert or festival ticket and it looks fake. What do I do? See what to do I want to buy a car (especially an import) and I'm asked for a deposit I'm buying a second-hand car and I'm asked for a deposit. What do I do? See what to do My computer is acting strangely or a message demands money to unlock my files My computer seems infected or my files are locked. What do I do? See what to do I can't find my phone or it was stolen I lost my phone or it was stolen. What do I do? See what to do
Before it happens
See the guides → Want to avoid it in the first place?
Proactive guides: what to check before you pay, the warning signs, and the simple rules that keep you safe.
Why we exist
We do not offer diplomas. We offer clarity.
There is a lot of talk about digitalisation, security and "digital skills", but far too rarely does anyone explain to an ordinary person, in plain words, what to do when they actually have a problem. That is the gap we cover: between the talk and a practical, public, accessible path.
See what we offer — and what we do not →